Website terms of use

By viewing the pages of this website, you are acknowledging that you have read and accept the following general terms and conditions. All access to this website is subject to these terms.

All information and material (both text and images) published on this website is copyright. No information or material from this website may be copied, reproduced, distributed, broadcast, transmitted or otherwise, in any form or by any means, without the express written permission of Allevia Head & Neck.

Material published on this website does not necessarily reflect the official views of the organisation, its Board of Directors, shareholders or employees.  

While every endeavour has been made to supply accurate information, errors and omissions may occur.  Accordingly, Allevia Health does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site.  

Changes or updates to the contents of this site may occur without notice.

Before we start engaging with each other, we ask that you look through and accept these terms. These terms apply to any engagement you have with Allevia Health, whether paid or unpaid. These terms are binding on each of us once you start to use our services or engage with us. We may change these terms at any time by giving you notice in writing of them or publishing the changes on our website.

During our relationship and while using our services, we are likely to exchange information that is confidential in nature. Allevia Health takes confidentiality very seriously and our people are bound by confidentiality obligations in their employment and/or service agreements. We expect the same from you.

You and we both agree to take reasonable steps (including putting in place reasonable security safeguards) to protect the other party’s confidential information from disclosure or unauthorised access. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.

Allevia Health employees treat our patients with courtesy and respect and ask for the same in return. 

Our staff have the right to carry out their work without violence, abuse or harassment. Any behaviour verbal or physical, which causes staff to feel uncomfortable, embarrassed or threatened, is unacceptable. This zero-tolerance policy includes aggression or threats made in person, over the telephone, in written communication, or online. We consider threatening behaviour to be: 

1. Attempted or actual aggressive threatening physical actions made towards any member of staff.
2. The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff. 
3. This policy applies throughout Allevia Health. It also applies to any employee away from the business premises but only in so far as it relates to the business of the organisation.
4. Allevia Health reserves the right to remove any client or customer details from our systems and cease to correspond with or do business with you.

External links from this site are not under the control of Allevia Health.  Allevia Health is not responsible for, and makes no representation, warranties or conditions concerning the contents of any link or link contained in a linked site.  Allevia Health provides links to you only as a convenience and inclusion of a link does not imply endorsement, investigation or verification by Allevia Health of the linked site.  In accordance with internet protocol, we require that you request permission of Allevia Health to link to this site.  For further information, contact the website manager

This website is subject to and is to be interpreted in accordance with the laws of New Zealand and will be subject to the exclusive jurisdiction of the Courts of New Zealand.

Other, more specific, terms may apply to some of the services Allevia Health provides to you in addition to these general terms. Where there is any inconsistency, the more specific terms (as reasonably determined by us) prevail.

Allevia Health has a presence on Facebook, Instagram, YouTube, and LinkedIn. 

Before you engage with us through our social media channels - in particular, by replying to or commenting on Allevia Health’s social media posts or advertisements - we encourage you to read each channel's terms of use and our social media terms of use. 

Conduct 

At Allevia Health, we strive to treat everyone fairly and with respect, and to be professional and responsive. We are committed to providing a safe and enjoyable experience for our social media followers. We expect people using our social media channels to respect others and behave in ways that keep everyone safe. 

Please also be aware that social media channels have their own rules, terms of service, and/or community guidelines. These can be found on each social media platform. By going on our social media pages, you are agreeing to the conditions of their use. 

Endorsement 

Posts by users on our social media or engagement pages do not necessarily reflect the opinions or policy of Allevia Health.  

We may follow or like a user, mention a user in our posts, share or like a social media post on our social media channels. This does not imply endorsement of any kind on our part. 

Social media users may mention us on social media channels. This also does not imply endorsement of any kind on our part. 

Privacy 

Generally we will only use or share any personal information that you share or provide to us for the purposes for which you gave it to us. Please see our Privacy Policy for more information.  

When posting on our social media pages or engagement website, please protect your personal privacy and that of others. Social media services have their own privacy policies which users should read.  

Comments 

We reserve the right to report, remove immediately or edit (as appropriate) the following types of comments: 

1. Comments that reveal personal information without consent.
2. Comments that are abusive, bullying, predatory, harassing, stalking, threatening or attacking others.
3. Comments that are defamatory, offensive, obscene, vulgar or depicting violence.
4. Language that is hateful, targets race/ethnicity, religion, gender, sexual orientation, nationality or political beliefs.
5. Fraudulent, deceptive, misleading or unlawful conduct.
6. Trolling, deliberately disrupting discussion or any comment that is likely to cause offence or harm.
7. Violations of any intellectual property rights.
8. Spamming.
9. Commercial solicitation or solicitation of donations.
10. Link baiting (embedding a link in your post to draw traffic to your own site).
11. Comments that may affect our neutrality or perceived neutrality.
12. Comments that display political bias or open up political discussions. 

We may, at our discretion: 

1. Inform you if we remove or edit your comments and give you the opportunity to post revised comments.
2. Hide or delete your comments without informing you directly.
3. Block or ban anyone who posts those types of comments or who breaches these conditions of use or the conditions of use of a social media channel. 

Our staff 

At times people employed by Allevia Health may engage or post on social media platforms. Any opinions or views expressed on these forums belong to the individual staff member. 

Our staff acting in an official capacity will only post using Allevia Health’s social media accounts (and, if not, will identify themselves as representing Allevia Health). 

Copyright

Our social media accounts may provide links to other websites or embed material which may contain information that is the copyright of third parties and subject to restrictions on use or reproduction. 

You must get permission from the copyright owner to use copyrighted materials from other websites, or material on our social media pages that is protected by the copyright of a third party. 

We cannot give you this permission. 

Licence 

By submitting, posting or displaying your content on any of our social media accounts, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use that content on our social media platforms.

Disclaimer 

The information on our social media channels is provided on the basis that persons accessing the channel undertake responsibility for assessing the relevance and accuracy of its content. 

While every endeavour has been made to supply accurate information, errors and omissions may occur.  Accordingly, Allevia Health does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on social media channels.

Contact 

If you want to contact us about our social media channels, communications@allevia.co.nz